Privacy Policy

Experience Geneva Illinois App Provided by Two Flat Labs LLC Effective Date: 3/31/2026

1. Introduction

This Privacy Policy describes how Two Flat Labs LLC (“Company,” “we,” “our,” or “us”) collects, uses, and protects your information when you use the Experience Geneva Illinois mobile application and related services (the “App”).

By using the App, you agree to the terms of this Privacy Policy.

2. Information We Collect

a. Personal Information

We may collect the following information when you create or use an account:

• Name
• Email address
• Phone number (if provided)
• Profile information (favorites, preferences, saved content)

Authentication is handled through Firebase Authentication, which may include:

• Email/password login
• Google Sign-In

b. Location Data

With your permission, we may collect precise or approximate location data to:

• Display nearby businesses and experiences
• Enable location-based rewards, games, and promotions

You may disable location tracking through your device settings at any time.

c. Usage and Device Data

We automatically collect:

• Device type, OS, and browser/app version
• IP address
• App activity (features used, interactions, session duration)
• Log and diagnostic data

d. User-Generated Content (UGC)

If you upload content (e.g., images, reviews, or submissions), we collect and store that content.

UGC may be processed using automated moderation tools via Google Cloud Vision AI to detect inappropriate or unsafe content.

e. Rewards, Promotions, and Game Data

We collect:

• Game participation and results
• Points, tokens, and rewards earned
• Offer and reward redemption activity

3. How We Use Your Information

We use collected data to:

• Provide and operate the App
• Authenticate users and manage accounts
• Personalize content, recommendations, and offers
• Enable games, rewards, and promotions
• Process transactions and redemptions
• Send notifications and communications
• Improve performance, features, and user experience
• Detect fraud, abuse, or policy violations
• Moderate user-generated content

4. Technologies and Service Providers

We use trusted third-party services to operate the App. We may also use other service providers that fall into categories such as analytics, infrastructure, and customer support tools.

a. Google Firebase & Google Cloud

We use Firebase Authentication and Firestore to manage user accounts and store application data.

We use Google Cloud Platform, including:

• Cloud Run (serverless backend services)
• Cloud Storage (file and media storage)
• Cloud Scheduler (background jobs and task automation)
• Vision AI (content moderation)

These services may process and store data on our behalf.

b. Payments – Stripe

We use Stripe to process payments, payouts, or financial transactions.

Stripe may collect and process:

• Payment details
• Transaction metadata

We do not store full payment card information on our servers.

c. Communications – Mailgun

We use Mailgun to send transactional emails such as:

• Account verification
• Login codes (OTP)
• Notifications and updates

d. Push Notifications – OneSignal

We use OneSignal to deliver push notifications related to:

• App activity
• Promotions and offers
• Rewards and engagement

You can manage notification preferences in your device settings.

5. How We Share Information

We do not sell your personal information.

We may share information in the following cases:

a. Participating Businesses

When you redeem offers or interact with local merchants, we may share:

• Redemption activity
• Offer usage
• Limited identifying information (as necessary)

b. Service Providers

We share information with vendors listed above solely to operate and improve the App.

c. Legal Compliance

We may disclose information:

• To comply with laws or regulations
• To respond to legal requests
• To protect rights, safety, or property

d. Business Transfers

If Two Flat Labs LLC is involved in a merger, acquisition, or asset sale, your data may be transferred.

6. Data Retention

We retain data only as long as necessary to:

• Provide services
• Maintain user accounts
• Comply with legal obligations
• Resolve disputes and enforce agreements

You may request deletion of your account at any time.

7. Your Rights and Choices

You may:

• Access or update your information
• Request deletion of your account and data
• Opt out of marketing emails
• Disable location tracking
• Disable push notifications

To submit a request, contact: hello@twoflatlabs.com

8. Data Security

We implement reasonable safeguards using industry-standard practices and infrastructure provided by Google Cloud. However, no method of transmission or storage is 100% secure.

9. Children’s Privacy

The App is not intended for children under 13. We do not knowingly collect personal data from children.

10. Third-Party Links and Services

The App may contain links to third-party services or businesses. We are not responsible for their privacy practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be reflected with a new effective date.

12. Contact Information

Two Flat Labs LLC 4619 N Lincoln Ave hello@twoflatlabs.com https://twoflatlabs.com

13. Consent

By using the App, you acknowledge and agree to this Privacy Policy.